Privacy Policy

Last updated: September 25, 2026

1. General Terms

Data we collect Dracula Casino collects personal and technical data to deliver account services, process promotions and ensure safe play. We gather identity details such as full name, date of birth, address, and government-issued ID numbers when verification is required. Payment and financial information is collected for deposits and withdrawals, including card numbers, e-wallet identifiers, blockchain wallet addresses for cryptocurrencies like BTC and ETH, and bank transfer details. We also record transaction history, wager amounts, win/loss activity and balances to enforce fair play and to calculate bonus eligibility and wagering progress. Behavioral and device data are captured automatically when you interact with our platform. This includes IP addresses, device identifiers, browser type, operating system, game-play logs, session timestamps, and error reports. We use this data to detect fraud, prevent money laundering, and to tailor promotions that match your play style. For players who participate in live dealer games, we may collect additional session metadata to ensure integrity and monitor dealer performance. We track marketing and preference data when you subscribe to newsletters, accept cookies or respond to campaigns. This includes email engagement metrics, promotion opt-ins, preferred game categories and language preferences. If you contact our support channels, we retain correspondence and call recordings when necessary to resolve disputes and improve service—note that Dracula Casino does not offer live chat support as part of its customer experience. Sensitive data is only processed when strictly necessary and with legal bases. Where identity verification requires government ID or proof of address, we collect these documents under regulatory obligations and anti-fraud procedures. Information related to responsible play assessments or self-exclusion choices is maintained in secure systems and shared only as required for player protection and compliance. For bonus hunters, we retain wagering history and bonus usage logs to calculate values such as wagering requirements and to apply daily net win limits appropriately.

2. Eligibility

How we use and share your data Primary uses Dracula Casino relies on personal and gameplay data to operate accounts, process deposits and withdrawals, deliver bonuses, and maintain fairness. We use transaction records and wager histories to calculate bonus wagering progress (for example x25 requirements on welcome offers) and to determine eligibility for high-value offers. Our emphasis on rapid payouts and instant withdrawals is supported by automated verification checks and payment processing systems that use your identity and payment data. Security, compliance and fraud prevention We analyze device fingerprints, IP patterns and transactional behavior to detect suspicious activity, prevent fraud and comply with anti-money-laundering (AML) rules. When required by law or our license from Anjouan Gaming (Comoros), we share information with regulators and law enforcement. Data may also be shared with third-party investigators and payment processors to investigate possible fraud or to fulfill withdrawal requests. Third-party service providers We share limited personal data with trusted service partners who enable core features: payment processors (Skrill, Neteller, card networks), blockchain settlement services for BTC and ETH, KYC identity verification vendors, responsible gaming providers, and analytics platforms. These partners process data strictly on our instructions and under contractual safeguards. Where external providers operate outside your jurisdiction, we ensure appropriate safeguards such as standard contractual clauses or equivalent protections. Marketing and promotions With your consent where required, we use your contact details and preference data to send targeted promotions and tailored bonus offers. Bonus hunters will receive value-based communications that highlight wagering requirements and potential value calculations. You can opt out of promotional messages at any time; we will still use essential account notifications without marketing purposes. Aggregated and anonymized usage statistics may be used for product improvements and promotional optimisation without revealing identifiable player profiles.

3. Account Security

Your rights and security measures Rights under data protection laws If you are in the European Economic Area, the UK or other jurisdictions with similar protections, you have rights over your personal data. These typically include the right to access the personal data we hold about you, to request correction of inaccuracies, to request restriction or erasure in certain circumstances, to portability of your data, and to object to processing where legitimate interests are the legal basis. You can withdraw consent for marketing at any time. How to exercise your rights To exercise these rights, you may submit a verified request to our designated data team. We will require proof of identity to avoid disclosing information to the wrong person. We strive to respond within statutory timeframes; if we refuse a request, we will explain the legal basis and how to escalate the matter with supervisory authorities. For players under age, parental or guardian requests may also be handled following verification. Security practices Dracula Casino implements technical and organisational measures to protect your data. These include encryption of sensitive fields in transit and at rest, role-based access controls, regular security testing and monitoring, and strict vendor due diligence. Payment credentials are processed by regulated payment partners, and when we retain any transactional reference data we limit access to authorised personnel. In the event of a data incident, we maintain an incident response plan and will notify affected users and authorities as required by law. Additional protections and special cases We retain evidence of identity checks, transaction logs and responsible-play records to satisfy regulatory obligations and to resolve disputes. For players using cryptocurrency methods such as ZEC or BTC, transaction addresses are logged for settlement and AML scrutiny. Remember that Dracula Casino operates under a license from Anjouan Gaming (Comoros) and is owned by Softon Ltd. We uphold a daily net win limit of £100,000 and promote responsible play through a suite of tools and options; however, we do not provide live chat support, so account and privacy requests may require email or ticketed support channels.

4. Responsible Gaming

5. Bonus Terms